FAQs

Who can use the Online Store?

This store is only available to all SAPRO employees.

What is the lead time for the initial launch?

For the initial launch promotion (where employees receive a discount code to spend online), delivery is planned for early March 2023. 

What is the lead time after the initial launch?

If the item is in stock in our warehouse then the item will be ready for distribution the next day. For larger order volumes we may only have unbranded stock on hand, which means we need 3 to 7 days to brand it for you. A sales manager will be in touch with you to advise the ETA.

What if I need an item not listed on the store?

If you’re looking for a specific item not listed on the e-shop, or require some gift ideas – please contact us and we’ll be glad to assist. Please email sapro@alligator.co.za for assistance.

Are there discounts for large orders?

Please contact adam@alligator.co.za and we’ll be happy to discuss with you!

How do I check out & pay?

Once you have added all your selected items to the Cart, select Checkout. You can either pay with a credit card or provide a PO number. 

How do I use my Discount Codes?

To use your unique code, please enter your unique discount code in the field called "discount code". If you have a separate code for free shipping this should be applied at the same time.

If your order value is greater than the voucher value, you would need to pay in the difference by credit card. If your order value is less than the voucher value, you will be able to spend the balance at a later date.

What is the delivery process?

For “in stock” items, orders placed before 12pm will be ready for distribution the next day. Orders placed after 12pm will be ready for distribution the next day +1. Please note - this does not apply to the initial launch phase.

Can you deliver outside SA?

Unfortunately not for this initial phase. Please contact your SAPRO team who will assist you.